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Writer's pictureMelinda Murphy

The Battle of the Concert Bots

I'm the worst mom. I didn't get my teenage daughter Taylor Swift tickets. Gasp! I know, right? And oh, believe me, I tried. I spent hours online the day tickets went on sale, trying desperately to get in the lottery. No luck.


Yes, yes ... I can now buy tickets from the scalper sites, but it's a matter of principle for me not to do that, nor can I really afford to plop down $1,000+ for a not-so-great ticket.


I'm really over all these stupid bots that are buying up concert tickets faster than you can say "sold out." It really feels like a digital arms race between automated bots and genuine fans and it's become a frustrating reality for concertgoers worldwide, leaving many empty-handed and disgruntled.


We all know the feeling. You name the recent concert and the story is the same whether it's Taylor Swift or Cold Play. Tickets go on sale and, within minutes, they're gone, snapped up by automated bots programmed to scour the internet for the best seats at lightning speed. And there you are left staring at a "sold out" screen, feeling defeated and disillusioned. And then you get to turn around to your kid and say, "Sorry, honey."


Truth is, I'm old school. I miss the days when we used to camp out on the street – often overnight – waiting in line for your chance to buy a coveted ticket. We had such fun in those long lines, sharing food and drinks with the eager concert goers next to us, while we each waited for our turn to plop down cold hard cash for a ticket. Some places have actually made that illegal now. And where people do camp out, it seems it's not such a great experience in today's world. Sigh.


So, how did we get here?

The rise of ticket bots can be traced back to the digitalization of ticket sales. With the advent of online ticketing platforms, purchasing tickets became more convenient, but also more susceptible to exploitation. Bots, equipped with sophisticated algorithms and rapid-fire capabilities, circumvent security measures and snatch up tickets in bulk, often for the sole purpose of reselling them at inflated prices on secondary markets. The whole thing makes my blood boil. What about lil' ol' me and us regular folks who don't have a bot or buckets of cash?" We have kids who want to go to concerts, too!


This practice, known as ticket scalping, has plagued the entertainment industry for years, driving up prices and creating barriers for genuine fans. Oh sure, concert promoters and artists have attempted various countermeasures, from implementing CAPTCHA tests to partnering with ticketing platforms to identify and block suspicious activity. But the battle against bots remains an ongoing challenge, with each side constantly adapting its strategies in a high-stakes game of cat and mouse.


The consequences of bot-driven ticket purchasing goes way beyond mere inconvenience. These bots perpetuate inequality by favoring those with deep pockets to pay crazy high prices on all these scalping sites, effectively pricing out many loyal fans. Moreover, they undermine the integrity of live music events, turning what should be a communal experience into a profit-driven spectacle.


Hope

Efforts to combat ticket bots are gaining momentum, fueled by grassroots activism and legislative action. Some jurisdictions have enacted laws to prohibit the use of bots for ticket purchasing, imposing hefty fines on violators. Tech companies are also developing more sophisticated algorithms to detect and block malicious bot activity, leveling the playing field for genuine fans. But those solutions aren't really working and in a place like Singapore, tickets are still crazy high.

In the end, the battle against ticket bots is not just about securing access to concerts; it's about preserving the essence of live music as a shared cultural experience. Concerts are more than just performances; they are moments of connection and collective joy. By standing up to ticket bots, we reaffirm the value of community and solidarity in the face of technological encroachment.

So, the next time you find yourself locked out of a concert by a swarm of bots, remember that you're not alone in this fight. Together, we can reclaim the magic of live music and ensure that it remains accessible to all, not just those with the fastest fingers or deepest pockets.


And while I joke that my daughter will end up in therapy because she's the one teenage girl in Singapore not going to the concert, I remind myself of two things. 1. There are a lot worse parenting mistakes that I've made that will send her to therapy and 2. She's learning a valuable lesson about financial responsibility and that we can't have everything we want in life. All will be good. I just need to come up with some other special way to spend time with her, something unique that she'll remember and enjoy. Ha... right. I'm no Taylor Swift, but a mom can always try.

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